Prophix Software, a global leader in Corporate Performance Management (CPM) software, achieved high marks as an Overall Leader in both Vendor Credibility and Customer Experience in Dresner Advisory Services’ Wisdom of Crowds® Enterprise Planning Market (EPM) Study. This annual report is a broad assessment of enterprise performance management software vendors, each of which is evaluated on acquisition experience, value for the price, quality, and usefulness of the product, quality of technical support, quality and value of consulting services, and integrity.
A leader in both the Customer Experience and Vendor Credibility models, Prophix is best-in-class for a wide variety of measures including sales professionalism, product integration with third-party technologies, product ease of administration, and technical support professionalism. It maintains a perfect recommend score.
For each annual study, enterprise planning users contribute their opinion on topics related to their current and planned usage. They also evaluate vendors based on Dresner’s unique 33-criteria vendor performance measurement system.
The Customer Experience model considers the real-world experience of customers working with BI products on a daily basis. Dresner positions Prophix in the upper-right quadrant of the Customer Experience model, among the highest-scoring vendors, earning Prophix the title of “Overall Experience Leader.”
The Vendor Credibility model considers how customers “feel” about their vendor. Customer feedback places Prophix in the upper-right quadrant for “Credibility Leaders,” among the highest-scoring vendors.
This is the sixth year of the Dresner Wisdom of the Crowds® EPM Market Study. Prophix is the only vendor that has ranked in the top-right quadrant of both the Customer Experience and Vendor Credibility models, while consistently improving their score each year.
“We congratulate Prophix on its continued innovation and strong performance,” said Howard Dresner, Chief Research Officer, Dresner Advisory Services.
“We are incredibly pleased to receive recognition from Dresner for being a Credibility and Overall Experience Leader,” said Alok Ajmera, President & COO, Prophix Software. “Our customers are true champions for Prophix, and it’s a pleasure to support them in their business goals.”
To access the full report, compliments of Prophix click here.
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